It was proposed to our team that there was a need for a new software tool to assist Bank of America associates on the job. Serving customers and meeting their needs is an important value upheld by BOA. Anything that supports this value is an asset to associates. The (PPL) tool was designed to allow associates to perform on the job faster, more effectively, and more efficiently for a better overall customer experience.

(PPL) Tool Wireframes/functional mockup	Proposed Problem Space & Proposed Design Solution

This project was the design and development of computer-based training (CBT) for Pfizer employees, as well as new Wyeth employees, regarding the 'why' and 'how' of performing role-specific duties, as well as explaining to learners 'how' their role fits into Pfizer's overall product change management process.

Pfizer Process Computer-based Training	Proposed Problem Space & Proposed Design Solution

This project was my 2010 capstone thesis for Indiana University, School of Informatics and Computing. The goal of this project was to design a device to help U.S. veterans returning to civilian life to transition their military work skills, and help prepare them for getting jobs as civilians.

'Job Beacon' Mock-up	Proposed Problem Space & Proposed Design Solution

'inTouch' iPhone Weight Watchers App Design

This course project was intentionally created and assigned to our team with only limited and vague information. We were to design an iphone app for our clients, and make the application 'sticky', meaning, people would continue using it over time, and not quickly lose interest."

inTouch User Task Flow Map	Proposed Problem Space & Proposed Design Solution

This project was the design and development of computer-based training (CBT) for the usage of Pfizer's change management workflow systems.

Pfizer Computer-based Training	Proposed Problem Space & Proposed Design Solution

This' was a project for the CHI 2009 Student Design Competition. The goal was: "Design an object, interface, system, or service intended to support the idea of utilizing or consuming local resources rather than global resources, in a sustainable and environmentally efficient manner."

Simple Shower Mock-up	Proposed Problem Space & Proposed Design Solution

This project was the design and development of a series of courses meant for Lilly Pharmaceutical Sales Representatives. The goal was to inform them about the various features of service for a call center resource at Lilly. The courses also instructed the learners on best practices and proper usage of this service.

Lilly E-Learning Course	Proposed Problem Space & Proposed Design Solution

This portfolio website was created for an online distance section of R505 at IU. The learner/user audience were IST master's students looking for guidance in the creation of professional portfolios--much like this one! I designed this project under the advisement of a professor for Indiana University's Instructional Systems Technology department at the School of Education.

Instructional Website Sitemap	Proposed Problem Space & Proposed Design Solution

This instructional prototype was for a course project. The learner/user audience were office employees and faculty members who worked full-time at Indiana University. This prototype incorporates audio and video used for teaching as well as guiding the practice of stretching.

'Office Stretching' wireframe	Proposed Problem Space & Proposed Design Solution

I worked as a VILT instructor for a large corporation in Osaka, Japan. I lived and worked professionally in Asia for almost five years. Working in Osaka, I gained experience training adult learners and professionals online, at a distance, in a real-time virtual environment (VILT). As a VILT ESL instructor, I was able to implement and test e-learning technologies for improved learner performance.

NOVA's Virtual Instructional System	System Map showing the NOVA Corp. VILT System (Virtual Instructor Lead Training)